FAQS

How much will you charge me for an enquiry?

At Rainbow Coast Insurance Brokers, our practice is not charge fees for insurance quotes or general insurance enquiries.

Like most general insurance brokers, we derive most of our income from commissions, which are paid to us by the insurance companies. We may also charge you a broker fee.

Our broker fees are calculated based on the complexity of the product and/or the size of the premium. We believe our broker fees are inexpensive, given the service provided and we are happy to discuss our broker fees at any time during the process of your enquiry.

What is an Excess?

An excess (or deductible) is the amount of money that the insured will have to pay themselves in the event of a claim.

There are several types of excesses to be aware of:

Standard or Basic excesses will appear on either the policy schedule (invoice) or within certain sections of the Policy Disclosure Statement (policy wording) – as in the case of earthquake excesses.

Voluntary Excesses are selected by the insured person in exchange for a lower premium and may be additional to, or replace basic excesses and will be displayed of the policy schedule.

Imposed Excesses are applied to individual policies or risks because of an insured’s poor claims or moral history and are in addition to basic excess and will be displayed of the policy schedule.

Age Excesses generally relate to motor insurance, most often to drivers under the age of 25, and are additional to the basic or voluntary excess.  They will be presented within the policy schedule or in the Policy Disclosure Statement.

Undeclared Driver Excesses specifically relate to motor insurance where the premium is calculated based on specified drivers. This type of excess will be in additional to both the basic/voluntary excess and age excess if applicable, and will be displayed of the policy schedule or in the Policy Disclosure Statement.

Waiting Period or Excluded Period is another form of excess which is most often relates to Personal Accident/Illness insurance.  It indicates the period of consecutive days of disablement following the first medical treatment provided by a registered medical practitioner that will not be paid for as part of a claim, and again, will be found in the policy schedule or in the Policy Disclosure Statement.

How do I get a quote?

Depending on what is it that you want an insurance quote for, we will need to collect quite a bit of information from you.  The easiest way to start the process is to call our office on 08 9841 8577, to speak directly to one of our specialists. 

Alternatively, you can contact us by email, via the link provided on our contact page, and we can either call you, or discuss the matter with you by return email.

How do I report a claim?

At Rainbow Coast Insurance Brokers, we have two full-time claims officers who will guide you through the claims process, and liaise with you and your insurer to ensure you get the best possible result as quickly as possible.

Please contact our office on 08 9841 8577 and ask to speak to one of our claims specialists regarding your enquiry.  Alternatively, you can email us via the Contact Us page on this website.